Guest Booking Terms

Version 1.0. These terms apply to every guest who sends a booking request through the Platform and are accepted electronically at the time of the request.

1. Who we are and what we do

Hotels Uttarakhand (the “Platform”, “we”, “us”) is an online marketplace that connects travellers with hotels, resorts, homestays and similar accommodation in Uttarakhand (each a “Property”). We are not the owner or operator of any Property. Your contract for the stay is with the Property. We act as a facilitator and support desk: we help you and the Property communicate and, if a problem arises, we will help both sides reach a fair solution, but we do not provide the accommodation.

2. How a booking works

2.1 You send a booking request for a room and dates. No payment is taken when you send it.

2.2 The request goes to the Property. Only the Property can accept or decline it. Our staff and administrators do not accept, confirm or reject bookings on the Property’s behalf.

2.3 If the Property accepts, it may ask you for an advance to secure your booking. After you pay and the Property confirms receipt on the Platform, your booking is confirmed and the contact details and address of the Property are shared with you.

2.4 A booking is confirmed only when the Property confirms the advance on the Platform. Until then, please do not treat it as confirmed.

3. Payments go directly to the Property

3.1 We do not collect or hold payments for stays. You pay the advance and the balance directly to the Property, using the UPI ID, QR code or bank account that the Property has provided and that is shown to you inside your booking on the Platform.

3.2 Please pay only to the details shown in your booking. Do not pay to any other account or person, even one claiming to represent the Platform. Keep your UTR / transaction reference and upload it with the proof of payment.

3.3 Receipts, invoices and any taxes on the stay are the responsibility of the Property. The balance is paid at the Property unless it has agreed otherwise.

4. Accurate guest details

You must give correct details of the number of adults and children (and children’s ages, where asked) and of the guest who will check in. Rooms, extra mattresses and the price are calculated from this information and from the occupancy rules of each room.

5. If more guests arrive than you booked

5.1 Please tell the Property in advance if your group changes. If an additional guest arrives (for example, a third guest where two were booked), the Property may update your booking on the Platform and ask you for the additional amount at its published rates or as agreed with you.

5.2 Additional guests are accepted subject to the Property’s availability and the maximum occupancy of the room. The Property may decline to accommodate guests beyond the permitted occupancy, or may offer a second room where available.

5.3 You pay any additional amount directly to the Property in the same way as the advance, and the Property confirms it on the Platform so that both sides have a written record.

6. Identification and Property rules

Every adult guest should carry a valid government photo ID (foreign nationals, their passport and visa) for check-in, as required by law. You agree to follow the Property’s house rules, check-in and check-out times, and to take reasonable care of the Property. You are responsible for damage you or your party cause.

7. Cancellations and refunds

Cancellations are governed by the cancellation policy shown on the Property’s page and in your booking. Any refund is made by the Property directly to you. If a Property cancels a confirmed booking, it must refund you in full without delay. We will help you follow up and, where possible, find an alternative stay, but we do not hold funds and cannot refund payments we did not receive.

8. Travel conditions in the mountains

Weather, landslides, road closures, yatra regulations and similar conditions can affect travel in Uttarakhand. If they prevent your stay, please contact the Property and us promptly. The Property and you are expected to look for a fair solution in good faith, such as rescheduling, within the Property’s cancellation policy.

9. Our support and our limits

We will help with booking questions and with problems between you and a Property, using the booking record and messages on the Platform. We are not a court or arbitrator, we do not guarantee any outcome, and to the extent permitted by law we are not liable for the services, safety or conduct of any Property, or for loss, injury or delay arising from your stay or travel. Nothing in these terms limits any right you have under applicable consumer law.

10. Privacy and contact sharing

Your phone number and e-mail are hidden from the Property until the booking is confirmed, and the Property’s contact details are hidden from you until then. After confirmation they are shared so the stay can be arranged. We handle personal data in line with our Privacy Policy.

11. Reviews

You may review a Property after your stay. Reviews must be honest and based on your own experience. We may moderate or remove reviews that are abusive, unlawful or not genuine.

12. Electronic acceptance

By ticking the acceptance box and sending a booking request you agree to these terms electronically under the Information Technology Act, 2000. We keep a record of your acceptance with the date and time.

13. Governing law

These terms are governed by the laws of India.

14. Contact

For help with a booking, message the Property from your booking page or write to us through the Contact page.